Frequently Asked Questions

For any other questions – chat with us live online

How does the sign-up work?

Simply select a package from the home page, enter your details and you will be emailed your user ID to log in.

How can I pay and is it secure?

Payments are taken online when you sign up, then monthly thereafter. Our payments are all processed by Stripe as our provider, so you can take comfort that everything is secure. You will receive a payment receipt immediately and a VAT invoice/receipt shortly after.

What payment cards do you accept?

We accept Visa, MasterCard and American Express.

How do I cancel or change my package?

 

Simply contact us via the online chat – if we aren’t online then click contact us in the top bar of the website. We offer consumers a refund if cancelled within 14 days.

Does Letgate include Legal contracts for my Tenants?

Yes. Letgate includes a library of commonly used contracts – all of which are provided by Moore Blatch Solicitors. We have standard Assured Shorthold Tenancies, Assured Shorthold Tenancies for HMOs/Bedsits and Contracts for live-in Landlords – for renting a room in your own home…

How many documents can I upload?

There are no set limits on what you can upload, but we do have a fair use policy here. As long as the documents uploaded are related to the business of Property Management and the Tenants or Properties in your portfolio then we don’t apply a restriction. If you start uploading your holiday photos though, we might get in touch with you!

How do I use Letgate?

For help in using Letgate, we have a guidance section once you have logged in. Here you can find help sheets on the various functionalities. Alternatively, chat with us online from the website, or get in touch from the Contact Us page.

What about privacy?

Landlords can choose to share or hide documents from their Tenants – and we will not share any data with any third parties (unless we are required to by law). Our own Team have access to your account for the purposes of support and operation of your package, but 3rd parties do not.